We are proud of our reputation for client satisfaction, and we continuously work to improve our services. Sajid Khan,
our managing partner, holds overall responsibility for handling concerns or complaints about our firm.

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the
service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns
and
we will do our best to resolve any issues. If you would like to make a formal complaint, then you can request our
full
complaints procedure by email to info@smksolicitors.co.uk. Making a complaint will not affect how we handle your
case.

What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable
to resolve your complaint ourselves. They will look at your complaint
independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your
complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

Within six months of receiving our final response to your complaint
and

No more than one year from the date of the act or omission being complained about; or
No more than one year from the date when you should reasonably have known that there was cause for complaint.

For more information about the Legal Ombudsman contact:
www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00 to 17.00.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if
you are concerned about our behaviour. This could be for things like
dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other
characteristic.